Privacy Policy

Last updated: March 08, 2024

At retailcloud, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Requirements

Within 10 Days – You must return your product within 10 days of the product being shipped. The customer is responsible for shipping back to our warehouse. We are not responsible for risk of loss or damage for returning a product during shipment.

Include original packaging and product in new condition – Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Retailcloud will reject the returned product if there is damage to the product and/or product packaging. A restocking fee of 20% will be charged.

If a product is deemed unfit for return, retailcloud will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options.

1. The product will be shipped back to the customer at a shipping cost of $30
or
2. The product will be recycled.

If you do not select one of the above options within 14 days of retailcloud informing you that your return has been rejected, the product will be recycled.

Ineligible Items

• Opened Elo or Pax Products
• Items Under $50 and Non-serialized Items (i.e. paper, printer ribbons, etc)
• Custom Gift Cards
• Incomplete Returns- items that do not have their original packaging, manuals, blank warranty cards, and other
• accessories provided by manufacturer
• Encrypted Card Readers
• Professional Services
• Items sold as “All Sales Final”

Instructions

As long as your return adheres to the requirements described above, follow these steps to return your product:

Please request your return from support@retailcloud.com

After reviewing your return, we will notify you of return instructions

Once we receive and review the products you’ve returned, If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 5 business days for this process.

If you have any questions or concerns about making a return, feel free to contact our retailcloud support team at support@retailcloud.com

or call – 925-288-4300.