Merchant Terms ( EULA )
This End User License Agreement (the "Terms") describe the terms and conditions and govern the access and use of the service made available by Camelot Systems, Inc (“retailcloud”) whether via the retailcloud pos solution or otherwise ("Service"). The Service consists of the proprietary operating system, firmware, applications, service plans, the website associated with the services (https://retailcloud.com/) ("retailcloud Website") and any software, documentation, tools, components, and any updates thereto (including software maintenance, service information, help content, bug fixes, or maintenance releases) provided by retailcloud in connection with the service. Any of your obligations set out in these Terms relating to the use of Device or the Service are in addition and not in substitution of any other obligations imposed on you by any "Authorized Sublicensor" (as specifically identified therein) under any separate agreement covering purchase or lease of such Device or Service.
The activation by you, the business using the Services or Device (as defined below), ("you" or "your"), using your Device or the clicking to accept these Terms where this option is made available, represents your agreement to these Terms. These Terms form a legally binding contract between you and retailcloud in relation to your use of the Service. You represent and warrant that you have the right and authority to bind your business to these Terms and you are not barred or otherwise legally prohibited from accessing or using the Service.
3. Your Use of the Service
retailcloud grants you a personal, limited, non-exclusive, revocable, non-transferable license, without the right to sublicense or assign in any way, to access and use the Service for your internal business to manage your establishment and/or conduct associated point of sale activities in accordance with these Terms.
You shall not and shall not permit any third party to:
access or attempt to access the Service (or any part) that is not intended to be available to you;
access or use (in any format) the Service (or any part) through any time-sharing service, service bureau, network, consortium, or other means;
perform or attempt to perform any actions that would interfere with the proper working of the Service, prevent access to or use of the Service by other users, or impose a large load on retailcloud 's infrastructure, network capability or bandwidth; or
use the Service (or any part) except as permitted in these Terms.
5. Service Requirements and Limitations
You may access the Service through your POS device or fixed form factor identified by retailcloud as compatible with and capable of accessing and/or supporting the Service ("Device") using a wired (Ethernet) or wireless (Wi-Fi or cellular) connection to the Internet. You are solely responsible for the payment of any fees that may be imposed by your Internet/data provider. Your use of the Service accessed wirelessly or through the Internet is subject to: (a) the terms of any agreements you have with your Internet/data provider; and (b) availability, transmission range and uptime of the services and any wireless equipment.
The Service does not function with every device. retailcloud may alter which Devices are approved as compatible with the Service in retailcloud 's discretion.
You shall at all times comply with any operating procedures, requirements, or guidelines regarding your use of the Service that are posted on the retailcloud Website or otherwise provided or made available to you.
You agree that retailcloud shall not have any liability to you arising directly or indirectly from or otherwise concerning: (a) any termination, suspension, delay or disruption of the Service (including billing for the Service) by the Internet, any common carrier or any third party service provider; (b) any failure, disruption or malfunction of the Service, the Internet, or any communications network, facility or equipment beyond retailcloud or a third party's reasonable control; (c) your failed attempts to access the Service or to complete transactions via the Service; or (d) any failure to transmit, obtain or collect data or for human, machine or software errors or faulty or erroneous input by you.
6. Communicating with Customers through the Service
You must comply with applicable law, including by obtaining any legally required consent, when collecting and using customer contact details to communicate with your customers through the Service. You must promptly honor any customer opt-out.
You may not use the Service to send marketing communications except to the contact information provided directly to you by the consumer and with the proper consumer choice as required by law.
7. Third Party Services
The Service may contain links to services, products or promotions provided by third parties and not by retailcloud ("Third Party Services"). If you decide to use Third Party Services, you will be responsible for reviewing and understanding the terms and conditions associated with the Third Party Services (including obtaining and maintaining any required third party hardware and/or software that is required for the Third Party Services to work with the Service). ANY ACCESS OF OR CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH YOUR USE OF THIRD PARTY SERVICES IS ACCESSED OR DOWNLOADED AT YOUR OWN RISK.
RETAILCLOUD WILL NOT BE RESPONSIBLE FOR ANY ACTIONS OR ANY FAILURES TO ACT OF ANY THIRD PARTY, AND EXPRESSLY DISCLAIMS ALL LIABILITY RELATED TO ANY THIRD PARTY SERVICES. RETAILCLOUD DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PROVIDER OF A THIRD PARTY SERVICE OR THIRD PARTY SERVICE ADVERTISED OR OFFERED THROUGH THE SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING. RETAILCLOUD WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND PROVIDERS OF THIRD PARTY SERVICES.
8. Account Registration
If and when prompted by retailcloud 's registration process to register and create a "Merchant" account ("Account"), you agree to (a) provide true, accurate, current and complete information about yourself and/or your business, and (b) maintain and update this information to keep it true, accurate, current and complete. If any information provided by you is untrue, inaccurate, not current or incomplete, retailcloud has the right to terminate your Account and refuse any and all current or future use of the Service.
9. Maintenance on the Service
retailcloud may perform maintenance on the Service which may result in service interruptions, delays, or errors. retailcloud will not be liable for any such interruptions, delays, errors, or bugs. retailcloud may contact you in order to assist you with the Service and obtain information needed to identify and fix any errors.
retailcloud may, at its discretion, release enhancements, improvements or other updates to any software. If retailcloud notifies you that such update requires an installation, you shall integrate and install such update into your systems within 30 days of your receipt of such notice. Failure to install any updates in a timely fashion may impair the functionality of the software or Service. retailcloud shall have no liability for your failure to properly install the most current version of any software or any update, and retailcloud shall have no obligation to provide support or services for any outdated versions.
Certain software can automatically install, download, and/or deploy updated and/or new components, which may include a new version of the software itself. You shall not, in any event or in any manner, impede the update process. You agree to assume full responsibility and indemnify retailcloud for all damages and losses, of any nature, for all adverse results or third party claims arising from your impeding the update process.
You will be charged and agree to pay the applicable fee to use the Service, as agreed, and all applicable taxes, duties or other governmental assessments based on your use of the Service. If you dispute any amounts you are charged, you must notify retailcloud in writing within 30 days of incurring the charge that you dispute. If you notify retailcloud after 30 days, you agree retailcloud has no obligation to effect any adjustments or refunds. If you have an agreement with an Authorized Sublicensor for any retailcloud service plan, retailcloud will collect the amounts described in the first sentence of this Section from you for such plan on behalf of, and remit the amounts to, the Authorized Sublicensor. Change to payment account (Credit Card or ACH) is subject to a $25 per occurrence fee.
11. Term and Termination
These Terms commence on the date on which you first use the Service and continue until terminated. The subscription term will automatically renew, unless either party gives notice of cancellation prior to the expiration of the initial or any renewal term. The fee charged during any renewal term will be equal to the fee in effect during the immediately preceding subscription term, unless retailcloud provides advance notice of a fee change, which fee change will be effective upon the renewal term.
retailcloud may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Service without any notice and liability for any reason, including if in retailcloud’s sole determination you violate any provision of these Terms.
Upon termination of these Terms for any reason, you must immediately stop using the Service and your license to use the Service provided under these Terms shall end. Upon your termination of these Terms, retailcloud will provide you with a reasonable period of time to allow you to extract your Account Data (defined below) that retailcloud has stored on its servers as of the termination date. Subject to the foregoing sentence and applicable law and card association rule requirements, retailcloud will delete Account Data stored on retailcloud's servers upon your termination of these Terms, and retailcloud will not be liable to you or any third party for termination of access to the Service or deletion of your Account Data.
The rights, obligations and limitations of Sections 5.4, 9.2, and 9.3 will survive termination of these Terms.
12. Privacy and Data Use
You shall comply with all applicable laws pertaining to the privacy, secrecy, confidentiality, collection, usage, sharing, security, protection, disposal, or international transfer, of personal information, including laws applicable to direct marketing, telemarketing, and unsolicited e-mails or text messages. Applicable laws may include, but are not limited to US federal and state laws, such as the FTC Act, the California Consumer Privacy Act, the CAN-SPAM Act, the Telephone Consumer Protection Act, the Telemarketing and Consumer Fraud and Abuse Prevention Act, Gramm-Leach-Bliley Act, state consumer protection laws, state data security laws, security breach notification laws, laws imposing minimum security requirements, laws requiring the secure disposal of records containing certain personal information, as well as any retailcloud requirements related to such matters.
You must implement reasonable security measures designed to protect the personal information that you collect, use, disclose, transfer, or otherwise process in connection with your use of the Service and Device. You acknowledge and agree that you are solely responsible for all privacy and information security obligations and liabilities relating to any data that you download, export, or otherwise transfer from the Service or Device to your own information environment.
You must ensure that any third parties with which you share personal information in connection with your use of the Service or Device (including, without limitation, app developers whose applications are made available through the Pax Store) will provide the same level of privacy and data security protection that you are legally required to maintain and which you promise to maintain.
You must respond in a legally appropriate manner to any legally valid requests from individuals pertaining to the individual’s privacy or data subject rights at your sole cost and expense.
You acknowledge and agree that when you install an application on the Device, you establish a contractual relationship with the developer of the application. By installing an application, you authorize and instruct retailcloud to process and transfer personal information to facilitate your ongoing use of the application, including the disclosure of certain categories of personal information to the developer of the mobile application and the receipt of personal information from the developer, as may be required by the application, until such time as you instruct retailcloud otherwise. You are solely responsible for instructing an application developer to cease processing and/or destroy any personal information.
retailcloud may process personal information to create aggregated, anonymized, or de-identified information and use that information for its lawful business purposes, including for purposes of creating data insights and analytics and demographic profiling.
Unless you have received prior written consent to do so from retailcloud, you may not use the Services to (a) process personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; or genetic data, biometric data, data concerning health, or data concerning a natural person’s sex life or sexual orientation; or (b) upload or incorporate, process transactions involving, or otherwise provide retailcloud with, any “protected health information” within the meaning of the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”).
You agree to provide reasonable assistance to help retailcloud comply with its privacy or data protection legal obligations, or defend against any claims or investigations, in either case, in any way arising from or related to the Terms. You agree to promptly notify retailcloud of any opt-outs and legally valid data subject rights requests relating to data with retailcloud’s possession, custody, or control.
13. Protecting Information
You shall safeguard all confidential information retailcloud supplies or otherwise makes accessible to you using a reasonable degree of care. You shall only use retailcloud’s confidential information for the purposes of these Terms and shall not disclose retailcloud 's confidential information to any person, except as retailcloud may agree in advance and in writing. At retailcloud 's request, you shall return to retailcloud or destroy all of retailcloud 's confidential information in your possession or control.
You are solely responsible for ensuring that your account numbers, passwords, security questions and answers, login details and any other security or access information used by you to use or access the Service is kept safe and confidential. You must prevent unauthorized access to and use of any of your information or data used with or stored in or by the Service (collectively, “Account Data“). You are responsible for electronic communications sent to retailcloud or to any third party containing Account Data and for all uses of the Service in association with your Account Data, whether or not authorized by you. retailcloud has the right to rely on user names, password and other signor credentials, access controls for the Service or any software provided or approved by retailcloud to authenticate access to, and use of, the Service and any software. You must immediately notify retailcloud if you become aware of any loss, theft or unauthorized use of any Account Data (see retailcloud Support contact information below). retailcloud reserves the right to deny you access to the Service, in whole or in part, if retailcloud believes that any loss, theft or unauthorized use of any Account Data or access information has occurred.
14. Intellectual Property
All right, title and interest in and to all confidential information and intellectual property related to the Service (including Marks, all software, the content of any materials, web screens, layouts, processing techniques, procedures, algorithms, and methods and any updates, changes, alterations, or modifications to or derivative works from such intellectual property), owned, developed or licensed by retailcloud at any time or employed by retailcloud in connection with the Service, shall be and remain, as between retailcloud and you, retailcloud's or its affiliates', retailcloud's vendors' or licensors' (as applicable) sole and exclusive property and all right, title and interest associated with the Service not expressly granted by retailcloud in these Terms are deemed withheld. You may not use Marks in any manner, including in any advertisements, displays, or press releases, without retailcloud's prior written consent. "Marks" means retailcloud's names, logos, emblems, brands, service marks, trademarks, trade names, taglines or other proprietary designations.
You shall not, and shall not permit any third party to: (a) decompile, disassemble, reverse engineer, or otherwise attempt to reconstruct or discover by any means any source code, underlying ideas or algorithms of the Service, (or any part), except to the extent that such restriction is expressly prohibited by law; (b) modify, translate, or alter in any manner, the Service (or any part) or the Marks; (c) create derivative works of or based on the Service (or any part), or the Marks; (d) except for backup and archival purposes, directly or indirectly copy the Service (or any part); (e) republish, upload, post, transmit, disclose, or distribute (in any format) the Service (or any part) except as permitted in these Terms; or (f) remove, relocate, or otherwise alter any proprietary rights notices from the Service (or any part) or the Marks.
If retailcloud provides you with copies of or access to any software or documentation, unless otherwise expressly stated in writing, that software and documentation is provided on a personal, non-exclusive, non-transferable, non-assignable, revocable limited license for the period of your subscription to the Service and solely for you to access and use the software and documentation to receive the Service for its intended purpose on Devices owned or licensed by you.
You shall not take any action inconsistent with the stated title and ownership in this Section 14. You will not file any action, in any forum that challenges the ownership of any part of the Service, any related software, materials or documentation. Failure to comply with this provision will constitute a material breach of these Terms.
15. retailcloud Service Disclaimer
USE OF THE SERVICE IS AT YOUR OWN RISK AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND RETAILCLOUD DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, MADE TO YOU OR ANY OTHER PERSON, INCLUDING ANY WARRANTIES REGARDING QUALITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR THAT THE SERVICE WILL OPERATE UNINTERRUPTED OR ERROR FREE OR THAT THE SERVICE IS SECURE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR DOES NOT INFRINGE THE RIGHTS OF ANY PERSON.
16. Your Responsibilities
You shall comply fully with the requirements of all applicable federal, state and local laws and regulations related to your use of the Service and provision and use of any cardholder data, customer information and other point of sale data in connection with the Service. You shall not use the Service for illegal purposes.
You are solely responsible for obtaining all required permits, consents and licenses and monitoring legal developments applicable to the Service and the operation of your business, interpreting applicable laws and regulations, determining the requirements for compliance with all applicable laws and regulations, and maintaining an on-going compliance program.
You are solely responsible for ensuring the accuracy, quality, integrity, legality and appropriateness of all information and data regarding your business that you provide to retailcloud or its service providers in connection with the Service. In addition, if applicable, you are solely responsible for verifying that all information and data loaded onto a Device by retailcloud or its service providers at your request are accurate prior to your business use of such Device. retailcloud and its service providers disclaim any and all liability arising out of any inaccuracies with respect to any information or data you provide.
17. Limitations on Liability and Damages
IN NO EVENT SHALL RETAILCLOUD OR ITS AFFILIATES OR ANY OF RETAILCLOUD'S OR ITS' AFFILIATES RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUBCONTRACTORS, BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL THEORY FOR LOST PROFITS, LOST REVENUES, LOST BUSINESS OPPORTUNITIES, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EACH OF WHICH IS EXCLUDED BY AGREEMENT OF THE PARTIES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER ANY PERSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
RETAILCLOUD'S AND ITS' AFFILIATES CUMULATIVE LIABILITY FOR ALL LOSSES, CLAIMS, SUITS, CONTROVERSIES, BREACHES OR DAMAGES FOR ANY CAUSE WHATSOEVER (INCLUDING THOSE ARISING OUT OF OR RELATED TO THESE TERMS AND ANY INDEMNITIES), REGARDLESS OF THE FORM OF ACTION OR LEGAL THEORY, SHALL NOT EXCEED THE AMOUNT OF FEES RECEIVED BY RETAILCLOUD UNDER THESE TERMS FOR THE IMMEDIATELY PRECEDING SUBSCRIPTION TERM.
You will indemnify, defend and hold retailcloud harmless (and retailcloud's employees, directors, agents, affiliates and representatives) from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and expenses (including without limitation reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to:
(any actual or alleged breach of your representations, warranties, or obligations set forth in these Terms, including without limitation any violation of our policies or the card associations' rules;
your wrongful or improper use of the Service;
any transaction submitted by you through the Service (including without limitation the accuracy of any product information that you provide or any claim or dispute arising out of products or services offered or sold by you);
your violation of any third-party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights;
your use of any personal information obtained in connection with your use of the Service or the Device, or any application used on the Device;
the activities under your Account, or any other party’s access and/or use of the Service or Device with your unique username, password, API key, or other appropriate security code;
your failure to maintain reasonable security in connection with the use of the Service or the Device;
any data breach, information security incident, or similar, arising from your action or inaction;
your violation of any law, rule or regulation of the United States or any other country; or
any other party’s access and/or use of the Service with your user names, password and any other sign on credentials/access controls for the Service or any software provided or approved by retailcloud to authenticate access to, and use of, the Service and any software.
19. Representation and Warranties
You represent and warrant that:
you are validly existing, in good standing and have the right, power, and authority to enter into and perform under these Terms;
any sales transaction submitted by you (i) is genuine and arises from a genuine sale or service that you directly sold or provided, (ii) accurately describes the goods or services sold and delivered to a purchaser and (iii) represents the correct amount of goods or services purchased from your business;
you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the consumer;
you, all transactions initiated by you and your use of the Service will comply with all federal, state, and local laws, rules, and regulations applicable to your business, including any applicable tax laws and regulations and card association rules and regulations;
except in the ordinary course of business, no sales transaction submitted by you through the Service will represent a sale to any principal, partner, proprietor, or owner of your entity;
you will not use the Service, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the use of the Service; and
you are not engaged in and will not accept payment for any illegal activity, in the legal jurisdiction(s) in which you do business or provide goods and/or services.
20. Consent to Electronic Communication
You agree that retailcloud, its affiliates and its third party subcontractors and/or agents, may use, in addition to any live agent calls, an automatic telephone dialing system, an artificial or pre-recorded voice, or both, to contact you at the telephone number(s) you have provided, and/or may leave a detailed voice message if you are unable to be reached, even if the number provided is a cellular or wireless number or if you have previously registered on a Do Not Call list or requested not to be contacted for solicitation purposes.
You consent to receiving commercial electronic messages, including e-mail messages, SMS and text messages, and telephone calls, from retailcloud, its affiliates and its third party sales contractors and/or agents.
retailcloud has the right to change or add to these Terms at any time, and to change, delete, discontinue, or impose conditions on any feature or aspect of the Service with notice that retailcloud in our sole discretion deem to be reasonable in the circumstances, including such notice on retailcloud 's Website or any other website maintained or owned by retailcloud. Any use of the Service after retailcloud's publication of any such changes or providing notice shall constitute your acceptance of these Terms as modified.
These Terms, and any rights or licenses granted hereunder, may not be transferred or assigned by you (including by operation of law, transfer of voting control of you or otherwise) without retailcloud 's prior written consent, but may be assigned by retailcloud without restriction.
23. General Provisions
24. Contacting retailcloud
If you have any questions about these Terms, please contact retailcloud at firstname.lastname@example.org. Except as otherwise stated in these Terms, all notices to retailcloud required or permitted in these Terms relating to the Service shall be in writing and sent by postal mail to: retailcloud, 2702 Clayton Rd Ste 200, Concord CA 94519. Notices shall be effective when actually received or, if sent by courier, when delivered.